ELANTE Jewellery – Buyback/Exchange Policy
At ELANTE, we are committed to making your jewellery experience sustainable and rewarding.
We believe your jewellery should continue to bring you value over time.
To make upgrading or exchanging your existing ELANTE Gold Vermeil jewellery convenient and rewarding we offer an optional Buyback/Exchange Program on eligible products, subject to inspection and quality assessment.
The Exchange/Buyback Credit is calculated based on the net product value of the eligible old product, excluding shipping charges, taxes, discounts, promotional benefits, gift cards, where applicable. Subject to the terms and conditions of this policy.
Exchange Policy
Under this program, Eligible ELANTE products will be accepted for Exchange and Coupon will be given.
|
Period from Date of Purchase |
Exchange Credit |
Form of Credit & Minimum New Purchase value |
|
0–24 months |
50% of the net product value |
The new product selected under the Exchange Program must have a product value equal to or greater than the net product value of the old product being exchanged. The Exchange Coupon Credit may be applied toward the purchase of the new product. If the product value of the new product exceeds the applicable Exchange Credit, the customer will be required to pay the remaining balance. Exchange Credit will be given in the form of COUPON. Exchange Credit cannot be converted into cash or paid as a cash refund.
|
|
> 24 months |
40% of the net product value |
Buyback Policy
Under this program, eligible ELANTE products will be accepted for buyback and ELANTE Wallet Credit will be given.
Buyback Value
|
Period From Data of Purchase |
Buyback Credits |
Form of Credit & Minimum New Purchase Value |
|
0–6 months |
60% of the net product value |
ELANTE Store Credit & No Minimum Purchase Value |
|
< 6-12 months |
40% of the net product value |
|
|
< 12-24 months |
25% of the net product value |
|
|
> 24 months |
15% of the net product value |
Buyback/Exchange Credit Terms
Once the product successfully passes QC and the Buyback/Exchange is approved:
● The applicable Buyback/Exchange Credit will be applied toward the purchase of the eligible new ELANTE product.
● The new product must meet the minimum net product value requirement specified in this policy.
● If the new product has a higher net invoice value than the available Exchange Credit, the customer must pay the difference.
● Buyback/Exchange Credit is non-transferable and non-cashable.
● Buyback/Exchange Credit cannot be redeemed for cash or transferred to another person or account.
● Buyback/Exchange Credit cannot be combined with a cash refund for the old product.
● Once the Buyback/Exchange has been completed and the old product has been accepted by ELANTE, the Buyback/Exchange transaction cannot ordinarily be reversed.
Important Conditions
● The Exchange Credit is calculated using the net product value of the old eligible product, not its current market value, resale value, metal value, stone value, or current selling price.
● Promotional discounts, coupons, gift cards, previous wallet credits, shipping charges, taxes or other non-product charges will not be deducted when calculating the Buyback Exchange Credit, where applicable.
● The Buyback/Exchange Program is applicable only to eligible ELANTE products purchased through the official ELANTE website or app.
● ELANTE may request additional information or documentation where reasonably necessary to verify the purchase or product.
● The Buyback/Exchange Program cannot be combined with a cash buyback or other compensation unless expressly permitted by ELANTE.
● The Buyback/Exchange Credit has no cash value and cannot be transferred, sold, or redeemed for cash.
Eligibility
To be eligible for the ELANTE Store Credit Buyback/Exchange Program:
● The jewellery must be an original ELANTE product purchased through the official ELANTE website or app.
● The customer must provide a valid purchase invoice/order reference for verification.
● The product should be in good wearable condition, normal wear & tear and discoloration is accepted.
● The product must not have undergone any third-party alteration, modification, repair, resizing, polishing, replating, or restoration.
● The product must be submitted for quality inspection (QC) to ELANTE.
● The product must be identifiable as an authentic ELANTE product and must correspond with our purchase records.
Non-Eligibility
The following products will generally not qualify for the Store Credit Buyback Program:
● Products that are broken, severely damaged, or incomplete.
● Products with missing components, including stones, beads, chains, clasps, charms, pendants, or other original parts.
● Products that have been altered, resized, modified, repaired, repolished, or restored by a third party.
● Personalized, customized, engraved, or especially made-to-order products, unless expressly approved by ELANTE.
● Products that have been subjected to improper use, misuse, negligence, accidents, or chemical damage.
● Products submitted without a valid invoice/order reference, where ELANTE is unable to verify the purchase.
● Products purchased from third-party sellers, unauthorized marketplaces, resellers, or other unauthorized channels.
Final eligibility is determined after inspection by ELANTE's Quality Control team.
Quality Inspection & Acceptance
All products submitted for buyback are subject to inspection.
ELANTE reserves the right to:
- Verify the product's authenticity and purchase history.
- Assess its physical condition and completeness.
- Determine whether it has been altered or repaired.
- Approve or reject the buyback request based on the eligibility criteria.
Submission of a product does not guarantee acceptance into the Buyback Program.
The final decision regarding eligibility and the applicable buyback value will be made after completion of the QC process.
Shipping & Submission
The customer is responsible for securely sending the jewellery to the designated ELANTE service hub using a trackable courier service.
Customers are advised to:
● Pack the jewellery securely to prevent damage during transit.
● Use a trackable shipping service.
● Retain the courier receipt and tracking information until the QC process is completed.
ELANTE will not be responsible for loss or damage occurring during the customer's shipment to our service hub.
If the Buyback/Exchange Request Is Rejected
If the product does not qualify after QC and the customer wishes to have it returned, the customer will be responsible for the return shipping charges.
The product will be returned to the address provided by the customer after the applicable shipping charges are confirmed to be paid.
Contact Us
If you have any questions regarding eligibility, QC, shipping, or ELANTE Wallet Credit, please contact ELANTE Customer Support through our official customer service channels.
Policy Updates
ELANTE reserves the right to modify, update, suspend, or discontinue this Exchange Policy or any part of the Exchange Program from time to time.
Any changes or clarifications will become effective upon their publication on the official ELANTE website, unless otherwise stated. Customers are encouraged to review this policy periodically for the latest terms and conditions.
Contact Us
If you have any questions regarding eligibility, QC, Exchange Credit, shipping, or the exchange process, please contact ELANTE Customer Support through our official customer service channels.
ELANTE reserves the right to interpret and administer this Exchange Policy in accordance with applicable laws and regulations.